Resources
Articles
Your organization is better equipped to compete and succeed in the 21st century by not only embracing innovation, but making it integral to your business.
Without loyal employees you don't stand much of a chance in building loyal customers. Recent research shows that the number one factor in developing committed customers is having committed employees taking care of them.
Books
Roberts Golden CEO Sara Roberts is co-author. "Light Their Fire" demonstrates how employee communications is the key to delivering on brand expectations and solidifying customer relationships. (Kaplan Publishing, 2005)
Sara Roberts is a contributing author for a chapter entitled "What Young Leaders Need to Know About Employee Engagement" in the book Millennials Into Leadership. (Intelligent Women Publishing, 2009)
Tools
This toolkit details how social tools may be used to align a company's employee base with their high-level strategic goals.
Webinars
Social Networking to Engage Employees
This webinar is designed for participants to learn how companies like The Home Depot, Hilton Hotels, HP, Microsoft and Ingram Micro are using social media tools to engage and equip their employee base for business success.
>> View "Social Networking to Engage Employees"
Process Improvement Resources
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