Fortune 25 Healthcare Company Prepares Managers to Engage Employees

Situation

Each year, a major Fortune 25 healthcare company conducts a pulse survey to measure employee engagement. With scores leveling off and employee retention of concern, leadership asked Roberts Golden to develop a program and online resource for management to use to positively influence employee engagement. The primary objectives were to build more effective teams, increase engagement (both higher survey scores and overall increased engagement), improve retention (particularly in their distribution centers) and support managers in creating a great work place.

Action

Through a series of working sessions with key members of Human Resources and select Business Units, Roberts Golden assessed the current gaps in addressing employee engagement and identified what managers want and need in relation to influencing employee engagement.

Result

Some of our specific activities included:

• Company-specific employee engagement model and point of view aligned with the organization’s values,
• Website with detailed activities that management (particularly mid level and frontline managers) can use to engage their employees,
• Training webinar for all management on “an overview of employee engagement” – not academic but rather practical tips on what engagement means and how to put into practice
• Executive roadshow to engage directly with front-line employees to talk with them about what’s working and opportunities for improvement
• Comprehensive communications plan – for how it will be launched along with key dates and key deliverables